MAC Virus Alert

Posted 11/04/2012 by June Fox

Doctor Web, a Russian anti-virus vendor recently conducted research to determine the scale of the spreading trojan BackDoor.Flashback, that infects computers running MAC OS X. The results show that there are now 550,000 infected machines worldwide, and 70,400 of these systems are here in the UK.
YOU Services recommends that all MAC users download and install the new security update released by Apple from support.apple.com/kb/HT5228 to prevent infection of your OS X system by BackDoor.Flashback.39.
If you feel you may have the virus please contact our service desk on 01733 563 900 for immediate support. Also it may be worth adding your MACs to your anti-virus package.

YOU Care Mobile Device Management for all mobile devices.

Posted 01/04/2012 by Admin

We are now able to track, protect and update your mobile devices including iPhone, iPads and Android phones/tablets.

As we increasingly use mobile devices to access critical business data and applications on mobile devices, we have created a need to manage those devices for business continuity, accessibility and security reasons.

The YOU Care Mobile Device Management key benefits include:

The ability to back up and restore your contacts and data
Location Tracking
Loss or Theft Handling
IT system management to mobile devices
It protects your data no matter where it is or where it is accessed from
Email management and configuration through ‘over the air’ (OTA) technology management.

Waiting for someone to answer your phone in the hope of it being returned safely is simply not an option and critical business information may be compromised as a result of the loss. YOU Care Mobile Management allows us to remotely perform a series of operations to ensure maximum data protection whilst also providing the ability to:

Locate and retrieve
Wipe
Make the phone or device unavailable (lock)
Report the location
We are alerted when the lost phone/laptop/iDevice is activated
We put an alarm tone down the phone/laptop/iPad to say it’s been stolen
Restore your contact and data to a new device (if necessary)

If you have an immediate problem then we can fix your equipment either at your home or in our workshops. We offer WIFI/broadband support, hardware & software support, system upgrades, virus and malware removal, data recovery, data destruction and general health checks. We can even supply and install your equipment at home for you. Our workshop rate is only £30 plus VAT per hour.

‘My Week’ as published in the Evening Telegraph, Peterborough

Posted 21/02/2012 by June Fox

Published on Tuesday 21 February 2012 16:54

Monday

My husband and I are very fortunate to live in a beautiful stone Rutland Water village, so each day begins with a walk with our black labrador, Merlin.

I also check and feed our flock of Ryeland sheep, very important just now as the ewes are heavily pregnant and look like tubby woolly teddy bears.

Driving to my office in Peterborough, I review a customer call logged late on Friday for a six-year-old computer file server with two faulty drives which we do not maintain.

Saturday was spent tracking down replacements that are hopefully being delivered this morning.

We recently introduced the new YOU Care service that allows our engineers to remotely monitor servers 24/7 and spot any problems immediately before the servers fail, but our client doesn’t subscribe to this.

I make a note to visit the client soon to review their needs and will suggest they upgrade their service package to YOU Care package.

Hardware or system failure accounts for 78 per cent of all data loss, and it can be devastating for a business.

Sadly, 60 per cent of companies that lose data close within six months.

The drives arrive with us by lunchtime and we work throughout the afternoon and evening to rebuild the server and to try to restore the data from the customer’s back-up tapes.

Some 34 per cent of all companies fail to test their tape back-ups and of those that do 70 per cent discover failure.

Tuesday

I have a meeting with online networking site I Patter, which is aimed at connecting and promoting small businesses throughout the UK.

The rest of the day is spent producing a tender to provide hardware support on a large number of Tally Genicom printers and also a server upgrade from MS Small Business Server 2003 to SBS 2011.

Wednesday

Is the day I work from home. Microsoft Small Business Server allows me to access my PC in the office and I can therefore work just as effectively without being in the office.

I have access to all emails and documents and can also access our Sage accountancy programme.

I work on plans for the business rather than in the business.

I update sales targets, P&L and cashflow projections, and write a monthly email newsletter for our customers informing them of our change in logo and corporate identity along with suggestions on system upgrades.

Thursday

I visit a customer for whom we have recently installed a new HP Proliant server with Microsoft Small Business Server 2011 to discuss the advantages of our YOU Care Package.

New business cards arrive and they look great. The rest of the stationery is not due to arrive until Monday. I spend the afternoon applying to register the YOU Care logo as a trademark.

Friday

I spend a lot of time designing the navigation on the new website particularly the headings and content.

I plan the layout and pass to our in-house web team to put my thoughts into reality. Now all I have to do is all the content. I drop into Waitrose on the way home for their Valentines offer of a meal for two for to give me the night off cooking.

Saturday

I hoped to do a training walk for The Royal Marsden Hospital Fund Raising March which I am doing on March 11, walking 14 miles from the Marsden in London to its sister hospital in Sutton, but it is minus 13C and paths are icy and snow bound, so I put it off for another week.

I light a log fire in the lounge instead and snuggle down to watch the Six Nations rugby.

Sunday

Minus 6 this morning and I meet two equally mad friends for a 3.5-mile run. This allows me to feel good about eating my full English breakfast before starting the preparation for the week ahead. I plan and cook some meals on Sunday and pop them in the freezer.

I always cook a proper Sunday lunch, as it’s one of the few times my family get the chance to sit down and spend time together over a meal.

My youngest son, who is a meteorologist in the Navy, always makes an effort to get home for it if he is not on duty or at sea. However, this weekend it is just a phone call to catch up before he goes back to sea.